Return & Refund Policy

At Luxe Aroma, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we're here to help make things right.

1. Return Window

  • 5-Day Return Period: You have 5 days from the date of delivery to initiate a return for all products.
  • Fragrance Products: Returns are accepted within 5 days if unopened and in original packaging.
  • Opened Fragrances: We cannot accept returns for opened fragrance products for hygiene and safety reasons.

2. Return Eligibility

  • Product must be in its original condition and packaging.
  • All original tags, labels, and accessories must be included.
  • Product must not show signs of use, damage, or wear.
  • Fragrance products must be unopened and sealed.
  • Personal care items must be unused and in original packaging.

3. Non-Returnable Items

  • Opened or used fragrance products.
  • Personal care items that have been opened or used.
  • Items marked as "Final Sale" or "Non-Returnable".
  • Gift cards and promotional items.
  • Items damaged due to customer misuse or negligence.

4. How to Initiate a Return

  1. Contact Us: Emailessenceandharvest@gmail.comwith your order number and reason for return.
  2. Return Authorization: We will review your request and provide a Return Authorization Number (RAN) if approved.
  3. Package Your Return: Securely package the item with all original packaging and accessories.
  4. Ship Your Return: Send the package to our return address (provided with your RAN).

5. Return Shipping

  • Customer Responsibility: Return shipping costs are the customer's responsibility unless the return is due to our error.
  • Recommended Shipping: Use a trackable method to ensure your return reaches us safely.
  • Return Address: Provided when your return is authorised.

6. Refund Process

  • Processing Time: Once we receive your return, we will inspect the item and process your refund within 5-7 business days.
  • Refund Method: Issued to the original payment method.
  • Refund Amount: Full product refund excluding original shipping (unless due to our error).
  • Notification: Email confirmation once processed.

7. Damaged or Defective Items

  • Contact us within 48 hours if you receive a damaged or defective item.
  • Include photos of the damage or defect in your email.
  • We will arrange for a replacement or refund at no additional cost.
  • Return shipping for damaged/defective items will be covered by us.

8. Exchanges

  • We currently do not offer direct exchanges.
  • Return the original item and place a new order for the replacement.

9. International Returns

Currently, we only ship within India. If you have any questions about international shipping or returns, please contact us.

10. Contact Information

For any questions about our return policy or to initiate a return, please contact us:

  • Email:essenceandharvest@gmail.com
  • Response Time: We typically respond within 24-48 hours on business days.
  • Include in Your Email: Order number, product name, reason for return, and relevant photos.

Important Notes

  • Returns without a Return Authorization Number may be refused.
  • We reserve the right to refuse returns that don't meet our policy.
  • This policy is subject to change without notice.
  • For product-specific questions, please contact us before purchasing.
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